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Technical Support Engineer / Analyst

IT Administrator

IT Specialist / Engineer

Technical Support Manager / Supervisor

Network Support Technician

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

Help Desk Technician / Analyst

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state.

Hardware Troubleshooting

Deskside Support

In computing, a printer is a peripheral machine which makes a persistent representation of graphics or text, usually on paper. While most output is human-readable, bar code printers are an example of an expanded use for printers. Different types of printers include 3D printers, inkjet printers, laser printers, and thermal printers.

Network Printers

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Phone Support

Remote access may refer to:Connection to a data-processing system from a remote location, for example, through a remote access service or virtual private network
Remote desktop software, software allowing applications to run remotely on a server while displaying graphical output locally
Terminal emulation, when used to interface with a remote system. May use standard tools like:
telnet,  – software used to interact over a network with a computer system
ssh – secure shell: often used with remote applications
Activation of features of a business telephone system from outside the business's premises
RemoteAccess, a DOS-based bulletin-board system
Remote Database Access, a protocol standard for database access
Remote Access (film), a 2004 Russian drama film

Remote Access Systems

Installation of a computer program, is the act of making the program ready for execution. Installation refers to the particular configuration of a software or hardware with a view to making it usable with the computer. A soft or digital copy of the piece of software (program) is needed to install it. There are different processes of installing a piece of software (program). Because the process varies for each program and each computer, programs often come with an installer, a specialised program responsible for doing whatever is needed for the installation. Installation may be part of a larger software deployment process.

Software Installation

Windows 10 is a series of operating systems developed by Microsoft and released as part of its Windows NT family of operating systems. It is the successor to Windows 8.1, released nearly two years earlier, and was released to manufacturing on July 15, 2015, and broadly released for the general public on July 29, 2015. Windows 10 was made available for download via MSDN and Technet, as a free upgrade for retail copies of Windows 8 and Windows 8.1 users via the Windows Store, and to Windows 7 users via Windows Update. Windows 10 receives new builds on an ongoing basis, which are available at no additional cost to users, in addition to additional test builds of Windows 10, which are available to Windows Insiders. Devices in enterprise environments can receive these updates at a slower pace, or use long-term support milestones that only receive critical updates, such as security patches, over their ten-year lifespan of extended support.

Location	Median Salary
Fort McMurray, Alberta	$53,040
National	$60,032
Location +/-	-13%Lower
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Location	Median Salary
Fort McMurray, Alberta	$53,040
National	$60,032
Location +/-	-13%Lower
	Search another salary
	Show me related jobs

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