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Technical Support Engineer / Analyst

IT Administrator

Technical Support Manager / Supervisor

IT Specialist / Engineer

Windows Engineer

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

Computer Repair Technician

Help Desk Technician / Analyst

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state.

Hardware Troubleshooting

In computing, a printer is a peripheral machine which makes a persistent representation of graphics or text, usually on paper. While most output is human-readable, bar code printers are an example of an expanded use for printers. Different types of printers include 3D printers, inkjet printers, laser printers, and thermal printers.

Network Printers

Windows 7 is an operating system that was produced by Microsoft and released as part of the Windows NT family of operating systems. It was released to manufacturing on July 22, 2009, and became generally available on October 22, 2009. It is the successor to Windows Vista, released nearly three years earlier. It remained an operating system for use on personal computers, including home and business desktops, laptops, tablet PCs and media center PCs, and itself was replaced in November 2012 by Windows 8, the name spanning more than three years of the product. Until April 9, 2013, Windows 7 RTM provided content such as security updates, software updates, PC driver updates and technical support, after which installation of Service Pack 1 is required for users to receive support and updates. Windows 7's server counterpart, Windows Server 2008 R2, was released at the same time. The last supported version of Windows based on this operating system was released on July 1, 2011, entitled Windows Embedded POSReady 7. On January 12, 2016, Microsoft ended support for Internet Explorer versions older than Internet Explorer 11 on Windows 7. Extended support ended on January 14, 2020, over ten years after the release of Windows 7, after which the operating system ceased receiving further support or security updates to most users, and all PCs that blocks Windows Update on Windows 7 versions newer than KB4499164 released in May 2019 displays a full-screen upgrade warning notification with an information page link starting from January 15, 2020. A support program is currently available for enterprises, providing security updates for Windows 7 for up to four years since the official end of life. However, Windows Embedded POSReady 7, the last Windows 7 variant, continues to receive security updates until October 2021.

Microsoft Windows 7

Deskside Support

Mobile device management (MDM) is the administration of mobile devices, such as smartphones, tablet computers and laptops. MDM is usually implemented with the use of a third-party product that has management features for particular vendors of mobile devices. Though closely related to Enterprise Mobility Management and Unified Endpoint Management, MDM differs slightly from both: unlike MDM, EMM includes mobile information management, BYOD, mobile application management and mobile content management, whereas UEM provides device management for endpoints like desktops, printers, IoT devices, and wearables as well.

Mobile Device Management

Windows 10 is a series of operating systems developed by Microsoft and released as part of its Windows NT family of operating systems. It is the successor to Windows 8.1, released nearly two years earlier, and was released to manufacturing on July 15, 2015, and broadly released for the general public on July 29, 2015. Windows 10 was made available for download via MSDN and Technet, as a free upgrade for retail copies of Windows 8 and Windows 8.1 users via the Windows Store, and to Windows 7 users via Windows Update. Windows 10 receives new builds on an ongoing basis, which are available at no additional cost to users, in addition to additional test builds of Windows 10, which are available to Windows Insiders. Devices in enterprise environments can receive these updates at a slower pace, or use long-term support milestones that only receive critical updates, such as security patches, over their ten-year lifespan of extended support.

Microsoft Windows 10


Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is included in most Windows Server operating systems as a set of processes and services. Initially, Active Directory was only in charge of centralized domain management. However, Active Directory became an umbrella title for a broad range of directory-based identity-related services.

Active Directory

A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.

Location	Median Salary
Surrey, British Columbia	$60,160
National	$60,032
Location +/-	0% Higher
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Location	Median Salary
Surrey, British Columbia	$60,160
National	$60,032
Location +/-	0% Higher
	Search another salary
	Show me related jobs

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