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IT Administrator

Technical Support Manager / Supervisor

IT Specialist / Engineer

Application Support Engineer / Analyst

Windows Engineer

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

Network Support Technician

Technical Support Engineer / Analyst

Azure Active Directory

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state.

Hardware Troubleshooting

In product development, an end user is a person who ultimately uses or is intended to ultimately use a product. The end user stands in contrast to users who support or maintain the product, such as sysops, system administrators, database administrators, information technology experts, software professionals and computer technicians. End users typically do not possess the technical understanding or skill of the product designers, a fact easily overlooked and forgotten by designers: leading to features creating low customer satisfaction. In information technology, end users are not "customers" in the usual sense—they are typically employees of the customer. For example, if a large retail corporation buys a software package for its employees to use, even though the large retail corporation was the "customer" which purchased the software, the end users are the employees of the company, who will use the software at work.

End-User Training And Support

Installation of a computer program, is the act of making the program ready for execution. Installation refers to the particular configuration of a software or hardware with a view to making it usable with the computer. A soft or digital copy of the piece of software (program) is needed to install it. There are different processes of installing a piece of software (program). Because the process varies for each program and each computer, programs often come with an installer, a specialised program responsible for doing whatever is needed for the installation. Installation may be part of a larger software deployment process.

Software Installation

The Dynamic Host Configuration Protocol (DHCP) is a network management protocol used on Internet Protocol (IP) local area networks. A DHCP server must be present on the network. A device connected to the network requests an IP address from the DHCP server using the DHCP protocol; the server assigns a unique address to the device, identifying it for TCP/IP communication, and supplies other network configuration parameters. In the absence of a DHCP server, a device that needs an IP address must be manually assigned a static address by a network administrator, or must assign itself an APIPA address. A device configured to use dynamic (DHCP) addressing that is connected to a different network will be assigned an address on that network without needing to be reconfigured. However if the address of a device must be known—for example, a printer which processes print jobs sent to its IP address—a known static address is required.

Dynamic Host Configuration Protocol (DHCP)

Windows 10 is a series of operating systems developed by Microsoft and released as part of its Windows NT family of operating systems. It is the successor to Windows 8.1, released nearly two years earlier, and was released to manufacturing on July 15, 2015, and broadly released for the general public on July 29, 2015. Windows 10 was made available for download via MSDN and Technet, as a free upgrade for retail copies of Windows 8 and Windows 8.1 users via the Windows Store, and to Windows 7 users via Windows Update. Windows 10 receives new builds on an ongoing basis, which are available at no additional cost to users, in addition to additional test builds of Windows 10, which are available to Windows Insiders. Devices in enterprise environments can receive these updates at a slower pace, or use long-term support milestones that only receive critical updates, such as security patches, over their ten-year lifespan of extended support.

Microsoft Windows 10


Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is included in most Windows Server operating systems as a set of processes and services. Initially, Active Directory was only in charge of centralized domain management. However, Active Directory became an umbrella title for a broad range of directory-based identity-related services.

Active Directory

An operating system (OS) is system software that manages computer hardware, software resources, and provides common services for computer programs.

Location	Median Salary
Surrey, British Columbia	$64,768
National	$60,288
Location +/-	7% Higher
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Location	Median Salary
Surrey, British Columbia	$64,768
National	$60,288
Location +/-	7% Higher
	Search another salary
	Show me related jobs

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